Terms & Conditions
At The Best Handy Crafts we sell hand picked, hand cut, hand built, hand finished products and items using TRADITIONAL METHODS. We don't make our products to a price. Any irregularities are characteristics of its handcrafted origins and it is only natural that occasional deviation in colour, grain, texture and consistency occur. It is even possible that some parts of timber may open up in areas. This is part of the originality of the timber, the distressed finish and the uniqueness of each piece.
Specials and Clearance Items
NO RETURNS OR CREDITS issued against any specials and clearance items. We hold no responsibility to the quality or condition of clearance items.
All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax). Prices are subject to change without notice. Product prices are dynamically updated by our in house purchasing system when price changes are received from our suppliers.
Ownership of goods does not transfer until payment of the invoice is received in full by us.
As some of these items are one offs and hand made, variations occur in colour, materials used, craftsmanship, size and style of each individual item. Photos are for illustrative purposes only and will vary from piece to piece.
GST payable is 10%
Limitation Of Liability
Your use of this website is undertaken at your own risk.
To the extent permitted under the Trade Practices Act 1974 and other relevant legislation, this website and all information, content, materials, products and services included or otherwise made available are provided on an ‘as is’ basis, unless otherwise specified. We make no representations or warranties of any kind, express or implied, as to the accuracy of information on this website.
By continued use of this website, you agree that we will not be held liable for any damages of any kind arising from the use of this website or from any information, content, materials, products or services therein, unless otherwise specified in writing.
In the case of goods or services supplied or offered via this website, our liability will be limited to the amount paid by yourself (excluding any shipping and/or handling charges) for those goods and services.
Under no circumstances will we be liable for any direct, indirect, incidental, consequential or other damages resulting from the purchase, delivery, use, or return of any product or service purchased from this website beyond the value of the item purchased, including but not limited to loss of profits or interruption to business.
Damages & Product Liability
The majority of our products are covered under manufacturer's warranty. 'The Best Handy Crafts' does not provide any warranties whatsoever and defers to the manufacturer for any complaints/warranties/guarantees as 'The Best Handy Crafts' does not make, manufacture, or fabricate any of the products found herein.
And remember: Some products may have parts that can be complex systems, failure of one component can result in a crash or damage. The warranty does not cover, and 'The Best Handy Crafts' is not responsible in any way, for damage to other equipment due to a failure of a component. 'The Best Handy Crafts' is not responsible in any way for the use, misuse, or any injury or damage to personal property from use of any equipment purchased at 'The Best Handy Crafts'
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please notify us and send photos to firstname.lastname@example.org and we will process a claim on your behalf.
We do not offer a "buyer's remorse" return policy.
Opened boxes cannot be returned unless there is a verification of damaged goods upon receiving the product.
Any defective merchandise need to be reported to 'The Best Handy Crafts' within 5 business days of the order being received.
You have 14 calendar days to return an item from the date you received it in case of defective merchandise.
All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original payment method that you use when placing your order.
Opened packages, after 48 hours from purchase, are subject to a 20% (of item price) restocking fee if returned.
To be eligible for a return, your item must be damaged or defective and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
ALL CLAIMS FOR DAMAGED INVENTORY MUST BE ACCOMPANIED WITH A PHOTO OF THE APPLICABLE PIECE OR PIECES.
All claims must be notified to The Best Handy Crafts within 48 hours of receipt of goods. Contact us via our Contact us page for your RA (Return Authorisation). Please provide us with your Order Number and tell us which item(s) you are returning.
Please DO NOT post the item(s) back to us. No goods are to be returned directly to The Best Handy Crafts without prior approval.
Please choose carefully as we do not credit or refund for change of mind or if products are not suitable.
We reserve the right to amend or add to these Terms & Conditions.
By continued use of this website, you approve & agree to the Terms and Conditions set out in this policy. If you have any questions about any of our Terms & Conditions set out in this document, contact us via the 'Contact us' page. Alternatively you can contact us via:
Phone: 1300 129 985