We source only the best products from artisans, crafts people and sellers from around Australia and overseas. Because their products are all different shape and sizes and shipped from various different places, they may not all take the same time to reach you. Plus any personalisation can often add extra time.
If your order is stock and we process the charges to your credit card or Paypal account, it will ship within 1-4 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us.
To get an idea of when you can expect your order, take a look at the delivery information nestled beside the product info on each item’s page. If a few extra days have passed and your order’s still not with you, please get in touch with our friendly support staff via the Contact us page or on 1300 129 985 and we will endeavour to track down your item.